Privacy Policy

1. Introduction

Innovent Events ("we", "us", "our", or "the Company") is committed to protecting your personal data and respecting your privacy. This Privacy Policy governs the collection, use, storage, and disclosure of personal data obtained through your use of our website and Services.

We process personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and all other applicable UAE laws and regulations. By using our website or engaging our Services, you consent to the practices described in this Policy.

2. Information We Collect

We may collect the following categories of information:

a. Personal Data

• Full name
• Email address
• Phone number
• Event details, preferences, and enquiries
• Payment and billing information (where applicable)
• Identity documents (where required for permits, venue access, or authority approvals)

b. Non-Personal / Technical Data

• Browser type and version
• IP address and device information
• Pages visited, time spent, and navigation behaviour on our website
• Cookie and tracking data (see Clause 4)

3. How We Use Your Information

We collect and process your personal data only for lawful, specific, and legitimate purposes. These include:

• Responding to enquiries and providing customer support;
• Managing event bookings, registrations, and Service Agreements;
• Processing payments and maintaining financial records in accordance with UAE law;
• Coordinating with suppliers, venues, and authorities on your behalf where necessary for event delivery;
• Improving our website functionality and user experience;
• Sending updates, promotional materials, or event notifications — only where you have provided explicit consent;
• Ensuring website security, fraud prevention, and legal compliance.

We will not use your personal data for any purpose incompatible with the purposes stated above without first obtaining your consent.

4. Sharing Your Information

We do not sell, rent, or trade your personal data to any third party. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party providers who assist in operating our website or delivering our Services (e.g. IT, payment processing, cloud hosting), bound by confidentiality obligations;
• Event Partners and Suppliers: Vendors, venues, or suppliers engaged on your behalf, strictly limited to what is necessary for event execution;
• Legal and Regulatory Authorities: Where disclosure is required by UAE law, court order, or a competent regulatory or government authority.

In all cases, we take reasonable steps to ensure that third parties handle your data securely and in accordance with applicable law.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience, analyse website traffic, and remember your preferences. The types of cookies we may use include:

• Essential Cookies: Necessary for the website to function properly;
• Analytics Cookies: Help us understand how visitors interact with our website;
• Preference Cookies: Remember your settings and personalisation choices.

You may disable or manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

6. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected. In line with UAE commercial and tax laws, financial and contractual records are generally retained for a minimum of five (5) years. When your data is no longer required, we will securely delete or anonymise it in accordance with applicable law.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures are reviewed and updated regularly in line with industry standards.

However, no method of data transmission over the internet or electronic storage is entirely secure. While we strive to protect your personal data, we cannot guarantee absolute security and shall not be liable for any unauthorised access beyond our reasonable control.

8. Your Rights

In accordance with UAE Federal Decree-Law No. 45 of 2021 (PDPL), you have the right to:

• Access the personal data we hold about you;
• Request correction or updating of inaccurate or incomplete data;
• Request deletion of your personal data, subject to our legal and contractual retention obligations;
• Withdraw consent to marketing communications at any time;
• Object to or request restriction of certain processing activities.

To exercise any of these rights, please contact us using the details in Clause 10 below. We will respond to all valid requests within a reasonable timeframe and in accordance with applicable UAE law.

9. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website and Services are intended for use by individuals aged 18 and above. We do not knowingly collect personal data from children under the age of 18. If you believe that a minor has provided us with personal data without appropriate parental or guardian consent, please contact us immediately and we will take steps to delete such data promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or applicable law. The updated version will be posted on our website with a revised "Last Updated" date. We encourage you to review this Policy periodically.

Your continued use of our website or Services following any update constitutes your acceptance of the revised Policy.

12. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us:

Innovent Events

Email: info@innovent.io
‍Phone: +971 4 554 9132