VFS Global iConnect 2025 | AI & Mobility Forum by INNOVENT

Advancing the Dialogue on AI and the Future of Global Mobility

Marking the tenth anniversary of iConnect, VFS Global's flagship innovation forum brought together government representatives, technology leaders and industry experts to explore the evolving role of artificial intelligence in visa, consular and citizen services. The milestone edition celebrated a decade of collaboration while looking ahead to the next generation of global mobility, creating a platform where dialogue, innovation and shared expertise came together through immersive technology experiences and meaningful exchange.

Group of award recipients holding trophies on stage at an AIC Connect and VFS Global event, with a branded backdrop behind them.

Project Snapshot

250 Delegates. 60+ Countries

United by one global conversation.

10 Live Technology Demonstrations

Innovation brought to life through experience.

Venue:

Abu Dhabi, UAE

Highlights:

An immersive forum combining keynote discussions, live technology showcases and strategic conversations around the future of secure, seamless travel and government services

Type:

Global Leadership Forum & Gala Experience

Group of people seated in an auditorium during a professional conference, watching a speaker on stage beneath a large event screen.

Let's Talk

Where Innovation Became Conversation

Rather than presenting technology as a series of standalone demonstrations, the forum created an environment where innovation could be explored through dialogue, collaboration and hands-on engagement. Delegates moved between interactive showcases that transformed complex technologies into accessible experiences, encouraging meaningful discussions around the future of government services.

From biometric identity systems and intelligent document verification to AI-powered customer support and mobile visa services, each showcase reflected the opportunities shaping the next generation of global mobility. Together, they provided a practical perspective on how emerging technologies are enhancing security, accessibility and the citizen experience.

Visitors interacting with an immersive digital customer service exhibition, featuring interactive screens and a presentation area.

Visitors interacting with a Citizen Experience (ciX) digital kiosk at an exhibition, exploring an interactive customer service interface.

VFS Global event venue featuring a staircase lined with international flags and branded exhibition spaces.

Futuristic robot face sculptures illuminated by blue and purple lighting at an immersive technology exhibition.

Bringing Global Perspectives Together

With representatives from more than 60 countries, iConnect became a meeting point for governments, technology partners and industry leaders navigating a rapidly evolving digital landscape. Keynote discussions, collaborative exchanges and shared experiences encouraged open dialogue, allowing diverse perspectives to inform conversations around the future of cross-border travel and public service innovation.

As the forum marked its tenth anniversary, the occasion reflected the strength of international collaboration in addressing shared challenges and opportunities. It reinforced iConnect's role as a platform where ideas are exchanged, partnerships are strengthened and the future of global mobility continues to take shape.

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